Senior Customer Success Manager

Added
7 days ago
Type
Full time
Salary
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Related skills

crm data analytics campaign management salesforce marketing automation

📋 Description

  • Transform workflows by AI-centered systems and smarter processes.
  • Become trusted advisor for Mid-Market and Enterprise customers.
  • Drive Net Revenue Retention by mitigating churn and identifying expansion opportunities.
  • Create customized success plans based on customer goals.
  • Increase email, SMS and digital channel revenue on Klaviyo.
  • Review performance, address issues, and escalate when needed.

🎯 Requirements

  • 4+ years in mid-market/enterprise accounts with multi-stakeholder relationships
  • Experience with AI in work or personal projects; eager to learn fast
  • Background in marketing, campaign management, CRM, data or analytics
  • Familiar with Marketing Automation technologies
  • Proven track record advising customers or executing marketing strategies
  • Customer success or account management with cross-stakeholder relationships

🎁 Benefits

  • Base pay range: €68,000–€102,000 EUR
  • Total compensation includes bonus, equity, and benefits
  • Hybrid work: 3 days in the Paris office
  • Generous benefits and professional development
  • Inclusive culture with AI guidance and privacy focus
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