Onboard new customers and deliver in-life service enhancements.
Lead customer requirement discovery and advise on best practices.
Configure GenesysCloud and integrate with third-party platforms.
Support operational readiness by training the customer's trainer, supporting UAT and defining go-live strategy.
Document and brief the service delivery team.
Early go-live support and transition to Kerv Experience’s Service Delivery.

🎯 Requirements

Cloud-based SaaS CCaaS exposure (Genesys Cloud)
Awareness of contact centre fundamentals
Exposure to Genesys Cloud or CCaaS platforms
VoIP, TCP/IP, DNS and firewalls fundamentals
Clear, structured technical documentation (config notes, handover docs)
Strong written and verbal communication skills

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