Serve as primary point of contact for employee IT support
Troubleshoot hardware and software issues across macOS and Windows
Provide timely, clear, and empathetic support to employees across departments
Escalate complex issues while owning communication and resolution
Build, configure, and deploy laptops for new hires
Manage device lifecycle including provisioning, shipping, repairs, and decommissioning

🎯 Requirements

Proven IT support experience with hands-on user support
Experience with Okta, Google Workspace, Microsoft 365, Slack
Strong analytical and problem-solving skills
Excellent communication and teamwork in remote-first environments
Foundational understanding of IT security principles
Willingness to own issues and improve systems

🎁 Benefits

Unlimited paid time off
Generous parental leave
Comprehensive healthcare, vision, and dental benefits

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