Related skills
okta windows macos itsm iam📋 Description
- Lead and coach a team of IT Support Engineers serving external customers.
- Ensure high-quality incident resolution in line with SLAs.
- Foster a customer-first, reliable, service-oriented culture.
- Collaborate with Product, Engineering, and Account Management to resolve issues.
- Provide technical leadership during customer calls, incident bridges, and live troubleshooting.
- Drive workforce planning, onboarding, and skills development within the team.
🎯 Requirements
- 10+ years of IT support, systems administration, or IT services.
- 4+ years leading or managing technical teams.
- Proven experience delivering IT services to third-party customers (MSP, MSSP, SaaS, or enterprise).
- Strong background in Tier 3 support and escalation handling.
- OS-agnostic support across macOS and Windows.
- IAM and SSO experience (Okta, Entra ID, JumpCloud).
🎁 Benefits
- Stock grant opportunities dependent on role, employment status and location.
- Additional perks and benefits based on employment status and country.
- The flexibility of remote work, including optional WeWork access.
- Inclusive, equal-opportunity employer commitment.
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