Related skills
fintech customer service web3 crypto discord📋 Description
- First-line customer support across Discord, live chat, and email.
- Develop a culture of delightful support across Discord, email, Telegram, and chat.
- Act as a trusted contact for the community; escalate priority issues to teams.
- Build internal programs, tools, and training to improve support workflows.
- Ensure compliance with Polymarket's regulatory and operational standards.
- Use user pain points to drive product improvements.
🎯 Requirements
- Experience at the intersection of finance, tech, and user engagement.
- 4+ years in financial services, fintech, crypto, trading, gaming, or web3.
- Experience with payments, market ops, KYC/AML, or trading infra; comfortable with DeFi/web3.
- Managed a large Discord or online community; know moderation vs culture-building.
- Willing to work weekends/off-hours; Polymarket runs 24/7.
- Capable of pivoting; priorities change quickly.
🎁 Benefits
- Competitive salary and equity.
- Unlimited PTO, health, vision, and dental coverage.
- 401k match.
- Hardware: MacBook Pro, big display, and accessories.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!