Serve as a point of contact for employee IT support requests
Troubleshoot hardware and software issues across macOS and Windows
Provide timely, clear, and empathetic support to employees across departments
Escalate complex issues appropriately while owning communication and resolution
Build, configure, and deploy laptops for new hires and replacements
Prepare devices with required OS configuration, security tooling, and applications

🎯 Requirements

Proven IT Specialist with Okta, Google Workspace, Microsoft 365, Slack, Atlassian
Strong analytical skills and problem-solving for complex technical obstacles
Excellent communication and cross-team collaboration
Value teamwork and clear communication in a remote-first environment
Foundational understanding of IT security principles and compliance

🎁 Benefits

Salary range: $70,000 - $90,000
Unlimited paid time off
Generous parental leave
Comprehensive healthcare, vision, and dental benefits
Competitive salary and equity

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