About the job
The Revenue Optimization Specialist (Hopper Hotels) will be responsible for the day to day operational management of Hopper’s fast growing portfolio of hotel partners. You will support a portfolio of existing partners and be accountable for their growth. You will build account plans, communicate performance data, understand the connectivity landscape available to Hopper and its hotel partners and help optimize performance for your partners.
This role requires a naturally curious individual who is prepared to identify, analyze and solve a variety of challenges across a broad portfolio and use data to determine where to prioritize. You will be required to support the evolving needs of a fast-growing team and the right candidate will enjoy working with partners, digging into data and collaborating with internal teams.
What would your day-to-day look like:
Support a broad book of hotel business and be targeted on boosting your portfolio’s performance within the Hopper distribution channels
Create partner specific account development plans and reporting
Build high touch, consultative and strong relationships with our hotels through regular and open communications
Analyze hotel performance and provide recommendations for improvement through the Hopper distribution channels
Track hotel performance and interactions within SalesForce
Share ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information
Take a proactive approach on customer success items and problem solving
Own and develop the day to day relationships with your hotel partners and support the Hotel Supply Market Management team
Deliver quantitative results, business understanding and strategic insights to partners
Understand pricing and availability metrics and ensure your partners are taking their fair share of sales
Work with Market Management to negotiate ad hoc promotions, marketing funds and discounts from your partners An ideal candidate has:
A “can-do” mindset and enthusiasm to own a series of varied problems
Proven ability to communicate across a large portfolio of hotel partners
Solid understanding of the business processes and their impact on the end consumer
A natural curiosity and ability to answer hard questions with data
A preference for action, testing and reporting on all project performance
A natural ability to communicate and influence internal and external stakeholders
The ability to work with minimal guidance, be proactive and to handle ambiguity and the challenge of quickly evolving goals
Thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business
1-2 years of relevant work experience in the hospitality or relevant industry Nice to have:
Located in US Central or Pacific Time Zone
Experience with Salesforce or similar CRM
A background with online travel agencies or hotels revenue management teams
Knowledge of SQL, Data Studio, Amplitude, or similar data visualization tools Perks and benefits of working with us:
Well-funded and proven startup with large ambitions, competitive salary
Generous performance bonus - Paid quarterly (up to 20% on target)
Unlimited PTO
Flexdesk All Access Pass AND Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% employer paid medical, dental, vision, disability and life insurance plans
Access to a 401k
The yearly total compensation for this senior position ranges from 55 000$ to 65 000$ USD for base salary.
Compensation will be determined by candidates' relevant qualifications, knowledge, skills and work experience.
On top of a competitive base salary, the total compensation will include a solid base salary as described above and will also include a quarterly paid performance bonus and other potential incentives as described in the perks & benefits section.
Additional Information
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