Related skills
account management customer success social media social marketing saas📋 Description
- Lead day-to-day relationship management for high-value customers.
- Build influential relationships across users to executives.
- Demonstrate expertise in Hootsuite products and social media trends.
- Drive onboarding, success reviews, value workshops, and regular check-ins.
- Monitor account health and adoption to improve customer outcomes.
- Collaborate with Account Manager to identify expansion opportunities.
- Advocate for product features and drive cross-functional adoption.
- Participate in internal training and knowledge sharing.
🎯 Requirements
- 5-8 years of customer-facing/account management experience (SaaS).
- Strong knowledge of social media and marketing use cases.
- Tech-savvy; can quickly learn new technologies.
- Customer-focused with proven collaboration and communication skills.
- Excellent written and verbal communication; ability to set priorities.
- Problem solving and critical thinking to address complex issues.
- Influence and cross-functional collaboration capability.
- Creativity and willingness to innovate in customer journeys.
🎁 Benefits
- CAD 80,000–112,000 base salary (Canada).
- Hybrid work arrangement in Toronto.
- Eligible for sales/renewal related programs; details in interview.
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