Third Party Supplier Manager

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (200% year-on-year growth). We're looking to do the same in 2025; move into new territories and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

About the role:

We’re looking for a dynamic and driven Third Party Supplier Manager to own the selection, onboarding and performance of third-party logistics providers across multiple international markets.

In this highly collaborative role, you’ll work closely with our International Expansion team to identify future launch territories, negotiate supplier contracts and ensure seamless integration across operations, systems and customer experience. From managing SLAs and KPIs to leading supplier relationships and driving continuous improvement, you’ll be at the heart of scaling our global fulfilment capabilities.

In this role, you’ll collaborate with a diverse range of partners, including pharmacies, manufacturers and more. If you have experience managing suppliers across global markets and are ready to make a meaningful impact on HeliosX’s international growth, we’d love to hear from you.

What you'll be doing in the role:

• Lead the supplier selection and onboarding process for third-party fulfilment and logistics partners across multiple geographies.
• Collaborate with the International Expansion team to build the roadmap for future launches and proactively research potential territories for suppliers.
• Ensure adequate service level agreements (SLA’s) are built into agreements from the start and managed proactively.
• Set and track supplier KPIs: OTIF (on-time in full), cost per shipment, complaint rate, and communication responsiveness.
• Own the supplier relationship from contract negotiation through to weekly / monthly operational cadence.
• Collaborate with internal teams (Ops, Infrastructure, Supply Chain, Finance, Customer Support, Tech) to ensure smooth integration of operations and systems.
• Drive issue resolution, root cause analysis and performance recovery plans.
• Review and validate monthly invoices ensuring timely payment for providers. ensure costs are accurate and matched to PO/contractual expectations.
• Develop reporting dashboards and visibility tools to surface performance and establish regular cadence to feed back on performance to SLT members.
• Ensure contracts are up to date and aligned with business growth.

What you'll bring to the role:

Knowledge & Experience:

• Strong experience managing third-party fulfilment or logistics partners.
• Commercially sharp – confident negotiating terms and holding suppliers to account.
• Clear communicator – able to hold regular performance reviews and escalate blockers.
• Analytical – capable of spotting trends, issues, and diving into data.
• Prior experience in pharmacy, healthcare, or regulated environments preferred.
• Familiarity with multi-region fulfilment operations is a bonus.
• Good knowledge of health and safety processes / controls

Core Skills:

• Excellent time management and problem solving skills
• Self-starting and proactive approach to tasks.
• Able to operate with urgency, especially during service failures.
• Comfortable balancing commercial, operational, and relational pressures.
• Works effectively across time zones and different territories.
• Negotiating sizable contracts with tight SLA’s and KPI’s.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 days holiday plus UK Bank Holidays
• Private health insurance, along with extra dental and eye care cover
• Employee Pension with Smart Pensions
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

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