Related skills
data analytics saas performance metrics leadership instructional design📋 Description
- Set the CX enablement vision, strategy, and operating approach across CX functions.
- Lead and develop a team of Enablement Managers and Instructional Designers.
- Translate CX priorities into a clear enablement roadmap.
- Partner with senior CX leaders to diagnose performance gaps and design enablement approaches.
- Ensure the delivery of high-quality, scalable enablement programs (onboarding, role readiness, certifications).
- Establish frameworks and processes for consistent enablement across roles, regions, and CX functions.
🎯 Requirements
- 8+ years in enablement, learning & development, or related roles.
- 3+ years of people management experience.
- Proven experience translating business priorities into scalable enablement strategies.
- Partner with senior leaders and influence without authority.
- Define success metrics and use data to measure enablement impact.
- Excellent executive communication and presentation skills; SaaS/tech background is a plus.
🎁 Benefits
- Mental health, wellness & fitness benefits.
- Career coaching & support.
- Inclusive family building benefits.
- Long-term savings or retirement plans.
- In-office culinary options to cater to dietary preferences.
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