Professional Customer Support Specialist, Education - German Speaking (1 year FTC)
Related skills
hubspot b2b saas german education ai📋 Description
- Frontline support for schools; handle tickets and triage issues.
- Collaborate with Engineering/QA to coordinate resolutions.
- Contribute to knowledge base; write self-service articles.
- Partner with Academic Affairs to support teachers and schools.
- Be part of Education subgroup; influence product direction.
🎯 Requirements
- Proficient in using AI to innovate your workflows.
- Experience in technical customer support; Education or B2B SaaS bonus.
- Excellent written and verbal communication in English and German.
- Experience with HubSpot or Zendesk.
- Strong problem-solving and critical thinking skills.
- Expert user of iOS, Android and/or Windows products.
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