Related skills
analytics salesforce saas jira netsuite📋 Description
- PSA implementation, rollout, and strategy with Global Operations Director
- Define requirements, workflow design, testing, deployment, and optimization
- Create scalable end-to-end operational processes and SOPs for global teams
- Develop leadership-level reporting and analytics for decision-making
- Establish KPIs for utilization, delivery, backlog, and forecasting
- Lead cross-functional strategic initiatives and governance
🎯 Requirements
- Bachelor's degree in Business, Operations, Analytics, or related field
- 6–9 years in services operations or related roles, SaaS/tech preferred
- Experience supporting PSA tools or services delivery systems
- Strong Salesforce experience in operational or systems capacity
- Experience using Jira for operational tracking or cross-functional initiatives
- Advanced Power BI with dashboards and complex analysis
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