Gestionnaire de la Réussite Client (Bilingue – Anglais et Espagnol)
Added
15 days ago
Location
Type
Full time
Salary
Salary not provided
Related skills
data analysis customer success saas stakeholder management retention📋 Description
- Act as strategic partner to clients in NA & LATAM to drive value.
- Ensure product adoption and alignment with customers' business goals.
- Be a product expert, risk analyst, and strategic account manager for CS.
- Prioritize high-value initiatives and scalable adoption.
- Lead trainings and webinars for users in English and Spanish.
- Present business impact reviews and ROI to stakeholders.
🎯 Requirements
- Minimum 2 years in customer success in SaaS B2B.
- Strong retention and growth track record.
- Excellent English & Spanish communication (oral & written).
- Experience with product demos and trainings.
- Identify risks and propose mitigations.
- Analytical mindset for data-driven CX improvements.
🎁 Benefits
- Competitive salary and equity opportunities.
- Group health, dental, and vision insurance.
- RRSP/401(k) retirement program.
- Flexible vacation policy.
- Culture of Smart, Humble, Optimist values.
- Collaboration with colleagues worldwide.
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