Related skills
b2b saas salesforce zendesk help scout📋 Description
- Provide phone support as primary channel with empathy
- Respond to inquiries via email, chat, and social media
- Resolve issues or escalate to Technical/Accounting/CS teams
- Learn bookkeeping, tax, and payroll basics to answer questions
- Contribute to docs, training materials, and process improvements
🎯 Requirements
- Strong phone comms with proven phone-based support experience
- Experience with ticketing and customer engagement platforms (Zendesk, Salesforce, Help Scout)
- Proven customer service experience, preferably in a B2B SaaS environment
- Excellent written and verbal communication skills
- Comfortable engaging with customers across all channels
- Natural problem-solver with a customer-first mindset
🎁 Benefits
- Type: Seasonal contract
- Contract Period: Feb 1 - Apr 30, 2026
- Rate: $24-$27/hour depending on experience
- Weekly: 40 hours, 8 AM–8 PM ET, Mon-Fri when phone support is available
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