Field Care Coordinator I (Pittsburgh, PA / Field-based)

📋 Description

• Schedule and perform initial home assessments (virtual/in-person) to screen ADL/IADL.
• Serve as internal expert on waiver onboarding; guide orientation and onboarding.
• Perform quarterly in-home assessments for assigned cases.
• Serve as on-call backup for emergent patient situations.
• Escalate health and caregiver issues to leadership.
• Perform additional home visits as needed based on care team notes.

🎯 Requirements

• Bachelor 's degree or equivalent work experience.
• Must have a vehicle to travel daily to patient homes.
• 1-3 years of medical field or case management experience; updating notes.
• 2+ years of call center, telephonic outreach, or customer service experience.
• 2+ years of experience with frail or elderly individuals.
• Strong verbal and written communication; ability to establish rapport with members and caregivers.
• Excellent time management, critical thinking, and active listening.
• Strong problem-solving skills; able to identify issues and escalate.
• Ability to exercise independent judgment and voice issues or trends.
• Maintains patient confidentiality; adheres to HIPAA guidelines.
• Strong proficiency with computer software navigation and mobile apps.
• Nice-to-have: bilingual in Spanish or other languages.

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Ongoing learning opportunities
• Team/company events