Strategic Partnerships Manager

About the Role

The Strategic Partnerships Manager is responsible for developing and maintaining relationships with top affiliates in FareHarbor’s largest markets, driving growth through FareHarbor’s affiliate channel. This role is an exciting opportunity to strengthen partnerships and help affiliates and clients collaborate effectively through FareHarbor’s affiliate offerings, including the affiliate Dashboard, FareHarbor Desk, FareHarbor Marketplace, and API.

In this role, you will directly impact the success of FareHarbor and its clients by driving affiliate bookings, optimizing how affiliates and clients work together, and creating a flywheel effect: increasing client revenue and generating referrals for new FareHarbor clients. This position offers a chance to play a critical role in scaling a key revenue channel and shaping its future growth.

What you’ll do here:

Affiliate Relationship Management

• Build, nurture, and maintain strong relationships with top affiliates across FareHarbor’s largest markets, driving affiliate bookings for FareHarbor clients.
• Act as the primary liaison for affiliates, ensuring engagement, satisfaction, and growth opportunities.
• Identify new partnership opportunities and confidently pitch the best fit affiliate booking tool for the partner/affiliates business.
• Attend and participate in relevant networking events, conferences, and market visits to promote our organization and build relationships with existing and potential partners.

Optimizing Affiliate Collaboration

• Help affiliates and clients identify the best ways to work together through FareHarbor’s affiliate offerings, including the affiliate Dashboard, FareHarbor Desk, FareHarbor Marketplace, and API.

Flywheel Impact

• Strengthen affiliate relationships to drive more bookings for clients and generate referrals to attract new clients to FareHarbor.

Channel Mix & Client Partnership Strategy

• Support AM in helping clients in optimizing their channel mix and enabling clients to effectively resell each other’s tours and activities.

Performance Analysis & Growth

• Set and track key performance indicators (KPIs) for partnerships to ensure alignment with organizational goals.
• Analyze affiliate performance and collaborate with internal teams to enhance overall affiliate strategy and identify growth opportunities.

Cross-Functional Collaboration

• Work closely with AM, Sales, CS, and Product teams to align partnership efforts with FareHarbor’s business objectives.
• Act as a role model to other team members, and set an example for other team members.
• Proven knowledge source within the team as well as within the organization.
• Demonstrate strong communication skills and the ability to work with enterprise level businesses.
• Consistently share ideas, innovate, and generate significant impact within the team.

Requirements:

• 3+ years of experience in commercial partnerships or business development (tourism or hospitality industry strongly preferred)
• Confident and effective communicator, both on the phone and in person
• Comfortable managing and achieving revenue-based targets
• Highly organized with excellent time management skills
• Strong verbal and written communication abilities
• Willingness to travel

Bonus Points

• Deep understanding of the affiliate/partnership landscape in North America
• Familiarity with FareHarbor’s affiliate products and partnership models

Benefits

• Medical, dental + vision coverage

• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
  • 22 weeks paid parental leave

  • 2 weeks paid grandparent leave

  • Extended care and bereavement leave

  • Life insurance policy

• 401k + employer matching

• Social hours & events and team-building

• Educational Opportunities

• Wellness benefits (Headspace subscription & wellness webinars)

• Work-from-home assistance

• Hybrid friendly

• Paid volunteer hours

Salary Range: $52,160-$78,240, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.