Enterprise Customer Success Manager

📋 Description

• Develop and maintain strong relationships with customers as trusted advisor.
• Collaborate with sales and support to identify upsell and cross-sell opportunities.
• Conduct product demos, trainings, and webinars to onboard customers.
• Monitor product usage and KPIs; conduct quarterly business reviews.
• Resolve customer issues with internal teams for timely resolution.
• Mitigate churn by improving product adoption across enterprise accounts.

🎯 Requirements

• 5+ years in Customer Success in B2B SaaS with enterprise accounts.
• 5+ years in customer-facing roles, preferably software.
• Experience managing enterprise accounts with multiple stakeholders.
• Proven track record of driving customer success and retention.
• Strong communication and interpersonal skills; build rapport with customers.
• Experience conducting product demos and training sessions.
• Analytical mindset with data-driven decisions.
• Comfortable working in a fast-paced, dynamic environment.

🎁 Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• Culture of meritocracy and global collaboration.