Product UX Researcher & Analyst

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 120-person team based in 10+ states and 20+ countries.

🏅In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We're proud of what we do, and our product reflects it!

Are you passionate about creating amazing app experiences? We're looking for a dynamic, self-motivated UX Analyst & Researcher to join our Product UX/UI design team.

In this dual role, we understand that you may excel in one area more than the other. We're looking for a well-rounded candidate who can bring strengths in either UX research or UX analytics, with a willingness to grow in the other area.

You'll help us review and build effective, customer-focused solutions by conducting, analyzing, and synthesizing UX research and UX analytics to inform design decisions. This includes ensuring that all research and analytic insights are consistent, fulfill the customer jobs-to-be-done  and adhere to contemporary UI standards.

You’ll be skilled in gathering information, hands-on product use, and conducting customer interviews for selected projects. Your goal will be to provide the product teams qualitative and quantitative data-driven user insights that enhance the user experience. You will have the opportunity to contribute to the nonprofit sector and help thousands of organizations and people in need across the US and the world.

• Data Analysis: Analyze quantitative and qualitative data to generate actionable insights and recommendations. Experience with Posthog or similar product analytic tools (such as Mixpanel, Amplitude, Pendo, Heap, etc.) is beneficial.
• Product Metrics Setup: Define and set up quantitative analytic product metrics based on design and product goals. 
• Design Impact Tracking: Track and create reports to evaluate if the design/redesign has achieved its intended goals.
• Analytics for Design Decisions: Leverage analytics from Posthog (or similar tools) to inform design decisions before and after implementation, providing comprehensive reports with suggested actions.
• Report and Suggest Improvements: Produce detailed reports with recommendations for further improvements based on your analysis.

• Research Planning and Execution: Plan, conduct, and analyze user research studies, including usability testing, interviews, Hotjar surveys, and A/B testing, to gather comprehensive insights into user behaviors and needs.
• Research Interview Management: Organize and manage the research interview process, including scheduling, sending invitations, and handling participant communications to ensure effective and efficient user research sessions.
• Research Documentation: Develop detailed research reports, personas, journey maps, and other documentation to effectively communicate findings and insights.
• Research for Design Decisions: Leverage insights from Hotjar to inform design decisions before and after implementation, providing comprehensive reports with recommended actions.
• Reporting and Recommendations: Create thorough reports with actionable suggestions for further improvements based on user research findings.

• Collaboration: Collaborate with product managers, designers, engineers, and other stakeholders to ensure research findings inform and support design decisions and product strategies.
• User Advocacy: Advocate for the user by presenting analytic and research findings and insights to the product team, ensuring the user perspective is considered in all stages of the design process.
• Continuous Improvement: Regularly update and refine research methods and processes based on industry best practices.

• Experience: 3+ years as a UX researcher, analyst, or similar role in a tech or nonprofit environment, accompanied by a portfolio showcasing a range of UX research projects. Experience with SaaS platforms is highly advantageous.

• Educational Background: Bachelor's degree in UX Design, Human-Computer Interaction, Psychology, Sociology, Computer Science, Computer Technology, Analytics, or a related field.

• User-Centered: Strong understanding of UX principles, user-centered design processes, interactions, and accessibility standards.

• Analytical Skills: Proficiency in using data from usability tests and user feedback to guide design decisions and improve user experiences.

• Teamwork: Experience working with designers, engineers, and product managers.

• Curiosity: Eager to learn the product area inside and out and demonstrate how research findings fit with the product.

• Remote Environment: Comfortable working in a fast-paced, remote environment.

• Communication Skills: Excellent writing, editing, and presentation skills with the ability to run the user research sessions and create persuasive and clear documentation suited for diverse audiences.

• Positive Attitude: Friendly and open attitude, including the ability to share and receive feedback.

• Mission Alignment: A passion for the nonprofit sector and a deep understanding of how Donorbox user experience can advance an organization's mission.

• Tools: Experience with UX analytic and research tools such as Dovetail, Posthog and Hotjar.

• Fully remote based in Canada (ideal candidates based in EST)
• Salary: $55,000-$75,000 USD, depending on experience and location

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included 🎉), 9+ designated holidays (dependent on province), and 2 paid volunteer days
• Employer-sponsored health insurance plan through TriNet, including medical, dental, vision, and life
• Registered Retirement Savings Plans (RRSP) 
• Reimbursement package for home office expenses, up to $1.5k
• Eligibility for employee equity plan (stock options)
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

We have 5 stages:

1. Apply here with your resume and a portfolio of three selected digital SaaS application designs with your roles and the work performed noted
2. Prescreen Call with the Talent Acquisition Associate
3. Interview with the Hiring Manager to review your UX product analytics and/or research portfolio & experience
4. Interview Panel to assess your product knowledge, teamwork skills and communication
5. Live whiteboard session where you will present your UX product analytics and/or research skills and process on three simple tasks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!