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kpi vendor management channel management operations bpo📋 Description
- Fully onsite role based in Orlando, FL.
- Lead daily performance across BPO partners
- Oversee inbound/outbound/SMS channel ops
- Drive KPI-driven conversion optimization
- Lead QA, training, and vendor coordination
- Adhere to TCPA, FCC and internal policies
🎯 Requirements
- 10+ years in contact center operations
- 5+ years managing BPO environments
- Experience in performance-driven sales environments
- Willing to travel internationally up to 25%
- Bachelor’s degree from a 4-year institution
- Dialer systems knowledge; contact center tech; TCPA/FCC aware
🎁 Benefits
- Performance bonus or commission eligibility
- Equity in RSUs
- Health care benefits
- Retirement benefits
- Paid time off, sick & parental leave
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