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customer service healthcare pharmacy knowledge base inbound call center📋 Description
- Receive inbound calls to resolve issues with patients, doctors, and insurers
- Provide patient care to support pharma programs and triage
- Strive to meet and exceed structured performance targets
- Document all call information and data discovery per procedures
- Utilize Knowledge Base materials to resolve inquiries
- Maintain confidentiality of patient and proprietary information
🎯 Requirements
- High school diploma or GED required, Bachelor's degree preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or related industry experience preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability and good judgment
- A passion for providing top-notch patient care
🎁 Benefits
- Medical, dental, and vision insurance plans
- 401(k) retirement plan
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
- Free shuttle service
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