Related skills
communication copywriting customer service brand_consistency📋 Description
- Handle customer/merchant concerns and complaints daily.
- Ensure daily tasks close within defined TAT with good CX.
- CST Team helps customers onboard Paytm services.
- Work with teams to improve Paytm customer experience.
🎯 Requirements
- Resolve day-to-day queries via call/chat.
- Oversee campaigns and ensure brand consistency.
- Maintain copy tone, voice, and terminology.
- Develop timelines to achieve targets.
- High drive, initiative, and self-motivation.
- 1+ years experience in customer support.
🎁 Benefits
- Collaborative, output-driven program across businesses.
- Increase cross-sell opportunities to raise ARPU.
- 360 feedback from peers on supporting goals.
- Respect earned, not demanded, by peers and managers.
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