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account management customer success salesforce saas renewals📋 Description
- Deliver high responsiveness to assigned accounts
- Host renewal meetings and address at‑risk issues
- Track activities in Salesforce; log outcomes of discussions
- Manage contracts, invoices, billing, and SLA reporting
- Create quotes and obtain purchase orders for Smarsh services
- Drive renewal closure and identify upsell opportunities
🎯 Requirements
- 1+ years in a customer-facing role (B2B/SaaS)
- BA/BS degree or 4+ years in customer success in lieu of degree
- MS Office Suite knowledge
- Effective oral and written communication skills
- Strong organizational skills and attention to detail
- Ability to juggle multiple tasks and problem solve
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