Customer Success Manager, Mid Market

📋 Description

• Build relationships with key customer stakeholders using digital-first engagement.
• Manage a mid-market account portfolio to maximize value from our platform.
• Be a product expert; drive adoption and share best practices.
• Craft and execute tailored Success Plans focused on value realization.
• Monitor health scores and usage data; identify risks; intervene early.
• Coordinate cross-functional handoffs to ensure a high-quality customer experience.

🎯 Requirements

• 3+ years in customer success, account or relationship management.
• Excellent written and verbal communication; explain complex concepts.
• Strong organizational skills; manage mid-market portfolio.
• Comfortable with defined playbooks; propose improvements.
• Self-motivated, fast learner; thrive in a dynamic startup.
• Experience with Salesforce, Gainsight, Service Cloud, Jira; B.A./B.S.

🎁 Benefits

• Generous equity grant; become an owner.
• Comprehensive benefits package.
• Flexible PTO and hybrid schedules.
• One-time work-from-home allowance.
• Hybrid hubs in Los Angeles, San Francisco, Toronto, and Raleigh.
• Company events and team-building activities.