Own a portfolio of mid-market to enterprise customers post-onboarding.
Build trusted relationships; run regular check-ins, health reviews.
Drive product adoption by aligning customer goals to platform capabilities.
Monitor account health, usage trends, and engagement; address risks and expansion.
Lead onboarding with Onboarding and Operations teams; manage timelines and go-lives.
Collaborate with Product, Engineering, and Operations to improve onboarding.

🎯 Requirements

5–7 years in CS/AM/Onboarding in SaaS at high-growth firms.
Proven experience owning relationships; managing multiple accounts; US work authorization.
Strong written and verbal communication; translate concepts clearly.
Cross-functional with Product, Engineering, and Operations.
Comfort operating in ambiguity; build structure as processes evolve.
Familiar with SaaS tools (CRM, ticketing, analytics dashboards).

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot