Customer Success Manager - Commercial (Raleigh)

Added
3 days ago
Type
Full time
Salary
Salary not provided

Related skills

saas agile ai enterprise architecture appian

📋 Description

  • Uncover and translate customer goals into actionable plans.
  • Drive customer adoption by enabling self-sufficiency in Appian apps.
  • Align Appian capabilities with customers' evolving strategies.
  • Identify opportunities to expand Appian’s footprint with data-backed value.
  • Monitor account health; mitigate risks and ensure adoption.
  • Develop joint roadmaps and measurable success outcomes.

🎯 Requirements

  • Bachelor’s degree, ideally in a technical field.
  • 10+ years in technology or technical consulting.
  • Proven trusted advisor; drives measurable business value.
  • Understanding of enterprise platforms and how they solve business problems.
  • Excellent consulting, communication, and presentation skills with exec/technical audiences.
  • Experience with agile software development practices.

🎁 Benefits

  • Onboarding with role-specific training and mentorship.
  • Leadership programs and tuition reimbursement.
  • Inclusive community through affinity groups.
  • Comprehensive benefits: health, EAP, retirement, ESPP.
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