Customer Success Manager, Commercial Pooled

📋 Description

• Assist customers with all aspects of our software via phone, email, and Zoom.
• Become a BuildOps product expert and help customers succeed.
• Use Monday.com, JIRA Service Desk, UserGuiding, OpenPhone to manage cases.
• Collaborate with a tight-knit team to deliver superior technical support.
• Troubleshoot and log bugs for developers, driving ticket resolution.
• Travel on-site to customer offices to assist with initial BuildOps implementations.

🎯 Requirements

• Excellent written and verbal communication skills.
• Highly organized with impeccable attention to detail.
• Thirst for knowledge and willingness to learn.
• Strong product instincts with the ability to document issues concisely.
• Willingness to work EST business hours.
• Experience with ERP systems: QuickBooks Online/Enterprise, Sage 300 CRE, Intacct, Viewpoint Vista/Spectrum.

🎁 Benefits

• Generous equity grant
• Comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hybrid hubs include LA, SF, Toronto, and Raleigh with hybrid schedules
• Company events and team-building activities