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crm account management data analysis saas bilingual📋 Description
- Manage a diverse book of NA and LATAM customers.
- Communicate, train, and consult with English and Spanish stakeholders.
- Balance priorities and scale via 1:many strategies to drive adoption.
- Be a product expert, risk detector, and trusted partner across accounts.
- Drive retention and growth through proactive engagements.
- Collaborate with Sales and Support on upsell opportunities.
🎯 Requirements
- 2+ years in Customer Success at a B2B SaaS company.
- Proven retention and growth results with customers.
- Excellent communication and relationship-building in English and Spanish.
- Led live product demos and training sessions for users.
- Analytical mindset with data-driven decision making.
- Thrive in fast-paced, evolving environments.
🎁 Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrolment program.
- Take what you need PTO.
- Global culture with teammates across the globe reflecting MaintainX values.
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