Manage a diverse book of English- and Spanish-speaking customers in NA & LATAM.
Create and execute success plans aligned with customer objectives.
Drive product adoption and retention through training in English and Spanish.
Monitor account health using data and behavioral indicators to guide engagement.
Lead health checks and ROI reviews; collaborate with Sales for upsell opportunities.

🎯 Requirements

2+ years in Customer Success at a B2B SaaS or software company.
Proven retention and growth with customers.
Excellent English and Spanish communication and relationships.
Led live product demos and trainings.
Data-driven mindset to improve customer experience.
Thrives in fast-paced, evolving environments.

🎁 Benefits

Competitive salary and equity opportunities.
Healthcare, dental, and vision coverage.
401(k) / RRSP enrolment program.
Take what you need PTO.
Global, meritocratic culture with diverse teammates.

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