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account management data analysis saas bilingual training📋 Description
- Partner with customers in NA and LATAM to drive value and retention.
- Train and consult with Spanish-speaking stakeholders for adoption.
- Balance proactive engagements with scalable 1:many strategies.
- Act as product expert and risk detector across accounts.
- Identify upsell opportunities and support expansion plans.
- Collaborate with Sales and Support to align on ROI and impact.
🎯 Requirements
- 2+ years in Customer Success at a B2B SaaS or software company.
- Proven retention and growth results.
- Bilingual: fluent in English and Spanish.
- Experience leading live product demos and training sessions.
- Analytical mindset; uses data to improve customer experience.
- Thrives in fast-paced, evolving environments.
🎁 Benefits
- Competitive salary and equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrolment.
- Paid time off (PTO).
- Culture of meritocracy and global team.
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