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account management data analysis customer success saas training📋 Description
- Manage a book of NA and LATAM CSM customers.
- Drive adoption, retention and growth through engagements.
- Provide English and Spanish training and guidance to stakeholders.
🎯 Requirements
- 2+ years in Customer Success at a B2B SaaS company.
- Proven ability to improve retention and growth metrics.
- Excellent communication and relationship building in English and Spanish.
- Experience leading live product demos and trainings.
- Strong data mindset; use insights to improve CX.
- Able to balance priorities in a fast-paced environment.
🎁 Benefits
- Competitive salary and equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A global Culture of Smart Humble Optimists.
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