Customer Success Manager (AMER)

📋 Description

• Own activation and onboarding; guide customers to adoption.
• Manage ongoing relationships; drive retention and growth.
• Own GRR and NRR; monitor renewals and payments.
• Build trust-based relationships with key decision-makers and users.
• Deliver insights on customer health, renewal risk, and expansion.
• Develop scalable onboarding and lifecycle playbooks; use data to drive action.

🎯 Requirements

• 3+ years in Customer Success within a PLG SaaS company.
• Experience handling high-volume customers.
• Strong ownership mentality; proactive problem solving.
• Excellent relationship and communication skills across exec and ops.
• Comfortable with data, dashboards, metrics and alerts.
• Experience influencing renewal and expansion in SaaS or PLG.
• Familiarity with Vitally, HubSpot, Slack, and Stripe.
• Self-motivated; autonomous in a distributed team.

🎁 Benefits

• Fully remote role with flexible working hours
• Meaningful work; help teams operate more effectively daily
• Supportive culture built on trust, autonomy, and balance
• Private health insurance, paid time off, and local benefits
• Annual stipends for home office, wellness, or professional development
• Clear career progression pathways, mentorship opportunities, and skill development
• Global company retreats for remote team