Customer Success Manager

📋 Description

• Onboard and train new customers to ensure quick success.
• Manage a portfolio of 150+ accounts and drive adoption.
• Proactively engage with customers to stay active and informed.
• Maintain high GRR by mitigating at-risk accounts.
• Maintain high NRR by identifying expansion with Sales.
• Be a Qwilr product expert and stay current on new features.

🎯 Requirements

• 2-3 years experience as a CSM at a B2B software company.
• Managed a portfolio of 150+ accounts with proven value.
• Proficient with CS tools to manage lifecycle and churn risk.
• Strong technical skills; quick to learn new tech.
• Data-driven with bias toward action and hands-on.
• Excellent communication; high emotional intelligence.