Customer Success Manager

📋 Description

• Manage post-sales activity for enterprise customers.
• Maintain product knowledge and discuss relevant features.
• Ensure deployment and adoption plans for each customer.
• Increase retention via regular check-ins and strategic reviews.
• Track accounts to identify churn risk and mitigate.
• Travel up to 40%.

🎯 Requirements

• Bachelor's degree.
• 3+ years in Customer Success or Account Management.
• 3+ years in SaaS environment.
• Strong communication skills and technical aptitude.
• Familiarity with Salesforce, Zendesk, Tableau is a plus.
• Proactive team player with ideas on adoption and churn mitigation.

🎁 Benefits

• Hybrid work with 3 days in-office per week.
• Travel up to 40%.
• AI-first culture with growth opportunities.
• Equal opportunity employer and inclusive culture.
• Collaborative, customer-focused team.