Related skills
account management customer success salesforce renewal churn📋 Description
- Demonstrates capability to excel in MM CSM responsibilities
- Manage territory and drive ownership of Smarsh projects
- Serve as SME for Smarsh processes; coach/onboard other CSMs
- Drive renewal and prevent churn; ensure retention
- Track activity in Salesforce; log customer discussions
- Lead business reviews for top accounts; own renewal outcomes
🎯 Requirements
- 3+ years in customer service/success or 1.5+ years in MM role
- BA/BS or 4+ years in CS in lieu of degree
- Completion of Customer Success outside learning
- Effective oral and written communication
- Strong organizational skills; detail oriented
- Ability to quickly understand questions and problem solve
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