Customer Success Manager

📋 Description

• Drive engagement and maximize customer value through adoption, training, and enablement.
• Manage SMB customer health from go-live through renewal using a digital model.
• Use health metrics to prioritize outreach at key points, mitigating churn.
• Demonstrate value and growth opportunities via upsell and software optimization.
• Educate customers via webinars, office hours, and virtual sessions; track health data.
• Collaborate with Sales, Onboarding, Support, Payments, Product, and Marketing.

🎯 Requirements

• 3+ years of relevant experience in customer success, sales, or account management
• Ability to quickly learn the Mindbody platform and translate product knowledge into guidance
• Strength in cross-functional relationships with a team-first approach and customer outcomes
• Clear, concise communication skills across written and verbal channels
• Comfort facilitating consultative conversations and live recommendations
• Skill navigating challenging customer conversations with tact, empathy
• Working knowledge of Salesforce and/or Gainsight (preferred)