Customer Success Associate – Scale (Portuguese or Spanish Speaker)

📋 Description

• Drive adoption and outcomes via 1:1 and 1:many channels
• Manage digital touchpoints to bring customers to value
• Proactively engage to mitigate risk, renew, and expand
• Own escalation of customer and internal queries
• Conduct effective calls and webinars
• Monitor customer health indicators to identify engagement signals

🎯 Requirements

• 2+ years in customer success; additional CS/support/sales/marketing is a plus
• Fluent written and spoken Portuguese and English; Spanish a strong bonus
• Excellent communication; builds positive business relationships; accountable for customer success
• Proven ability to produce and deliver compelling customer materials to drive business objectives
• Excellent organizational skills and ability to establish milestones and keep project plans on task
• Understanding value measurement and revenue with recurring revenue models and renewals is an advantage
• Experience employing a one-to-many approach globally

🎁 Benefits

• Remote-first with most roles remote; some roles may be hybrid
• Inclusive, diverse culture with equal opportunity
• Employee-led diversity and inclusion networks
• Charity/volunteering initiatives for employees
• Global sustainability initiatives
• Wellbeing programs and webinars