Related skills
integrations customer success renewals product adoption solution engineering📋 Description
- Drive Product Adoption through configuration, workflows, and integrations.
- Provide technical enablement and guidance on platform features and best practices.
- Build relationships with clients (incl. C-level) to identify growth and renewals.
- Lead strategic meetings aligning client goals with VTEX CX platform capabilities.
- Monitor customer health to track engagement and reduce churn.
- Collaborate with Solution Engineering, Product, and Support to resolve issues.
🎯 Requirements
- Technically proficient with platform features, integrations, and workflows.
- Adapt and learn quickly in dynamic environments.
- Analytical mindset to simplify complex challenges for clients.
- Knowledge/experience in Retail, Marketplace, Digital Commerce, or Omnichannel.
- Experience in Customer Success, Technical Account Management, or Solution Engineering.
- Fluent in English; Spanish is a plus.
🎁 Benefits
- Health, dental, and life insurance with national coverage provided by VTEX.
- Language development incentive program (English, Spanish, Portuguese).
- Flexible meal allowance.
- Extended parental leaves.
- Flexible work schedule and remote-first culture.
- Financial assistance to build your work-from-home setup.
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