Manage a growing team of Patient Support Specialists and day-to-day ops to ensure SLAs
Review and analyze team performance data to meet targets
Collaborate with cross-functional stakeholders to drive improvements
Manage queue, backlogs and workflows to optimize performance
Leverage customer insights to identify workflow improvements
Leverage business expertise to resolve complex escalations

🎯 Requirements

Bachelor's degree in Communications, Business Admin or equivalent
3+ years of leadership experience in a fast-paced environment
2+ years in customer service, call center, healthcare, or related
Strong leadership; provide timely feedback and coaching
Ability to leverage data to make crucial decisions
Strong problem solving skills, especially with ambiguous info

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot