Customer Service Agent: Portuguese (morning shift)

📋 Description

• Customer Service by email, phone, or social media to resolve incidents
• Manage incoming calls, chats, and customer inquiries
• Provide accurate, complete information using the right tools
• Handle complaints and follow up to ensure resolution
• Follow procedures, guidelines, and policies
• Engage customers and deliver excellent service

🎯 Requirements

• Previous experience in User Support or Customer Service
• Zendesk experience preferred
• High Portuguese level (oral & written) and fluent in English
• Strong planning, organizing, prioritizing and multitasking
• Excellent interpersonal and communication skills
• Candidates must reside in Spain

🎁 Benefits

• Home office
• Great work environment with a young, international team
• Advance salary option via Payflow
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership