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documentation customer service onboarding hipaa📋 Description
- Connect with patients via phone, email, and chat to guide enrollment and fulfillment
- Outbound outreach to help patients complete key steps in their prescription journey
- Coordinate between patients, providers, and insurers to resolve issues
- Assist with insurance verification, benefits coordination, and financial assistance
- Support pharmaceutical program requirements and triage clinical questions to pharmacists
- Research and resolve patient issues using internal tools
🎯 Requirements
- High school diploma or GED; degree is a plus
- Passion for helping others; prior customer service experience is a plus
- Strong verbal and written communication
- Comfortable with technology and quick to learn new systems
- Strong problem-solving and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
🎁 Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Daily meal stipend (onsite)
- Free shuttle service and onsite parking
- Pre-tax transit benefits
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