Related skills
crm hubspot data analysis salesforce intercom📋 Description
- Lead, coach and develop a multilingual onboarding team.
- Manage day-to-day operations: workload, performance, escalations.
- Use data and tooling (Excel, CRM/onboarding platforms) to track KPIs.
- Align team goals with Head of Onboarding; reduce churn.
- Collaborate cross-functionally with Product, Sales, CS, and Care.
- Adapt communication to diverse languages and cultures.
🎯 Requirements
- 3+ years in customer-facing roles (onboarding/CS).
- 1+ year in team lead or management.
- Fluent English; multilingual teams a plus.
- Strong coaching and feedback skills.
- Data-driven: Excel reporting and metric analysis.
- Proficient with CRM/onboarding tools (Salesforce, HubSpot, Intercom).
🎁 Benefits
- Comprehensive health and wellness coverage.
- Stock options and company ownership.
- International team with 35+ nationalities.
- Flexible benefits: meals, childcare, transport, training.
- Library and book allowance for learning.
- Dynamic, fast-growing team with opportunities.
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