Customer Care Specialist - Latam Market

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

crm customer support saas spanish english

πŸ“‹ Description

  • Deliver high-quality customer support via chat, phone, and email.
  • Guide clients in using Amenitiz to become product experts.
  • Build and maintain strong relationships to reduce churn and boost loyalty.
  • Diagnose and troubleshoot technical issues for quick resolutions.
  • Listen with empathy to provide personalized support.
  • Stay up to date with new features to inform customers.

🎯 Requirements

  • Native Portuguese and Spanish speaker with strong English.
  • Prior experience in a customer-facing role (chat/phone/email) essential.
  • CRM tools experience is a plus.
  • Strong customer orientation with adaptable communication.
  • Excellent organizational and coordination skills.
  • Empathy, active listening, and problem-solving mindset.

🎁 Benefits

  • Competitive salary with performance-based incentives.
  • Comprehensive health and wellness coverage.
  • Stock options.
  • Vibrant Barcelona office.
  • Salary on-demand: get paid anytime.
  • Flexible benefits and learning opportunities.
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