Related skills
communication customer service empathy multilingual📋 Description
- Deliver high-quality customer support through chat, phone, and email.
- Guide clients in using Amenitiz to become product experts.
- Build and maintain relationships to improve loyalty and reduce churn.
- Diagnose and troubleshoot technical issues for efficient resolutions.
- Actively listen with empathy to provide personalised support.
- Stay up to date with new features and product updates.
🎯 Requirements
- Native Italian speaker with outstanding English and Spanish; French or Portuguese a plus.
- Previous experience in a customer-facing role (chat, phone, or email) is essential.
- Strong customer orientation with adaptable communication style.
- Excellent organisational and coordination skills; proactive, structured problem-solving.
- Empathy and active listening to understand customer needs and resolve concerns.
- Ability to work autonomously while collaborating across teams.
🎁 Benefits
- Competitive salary - We recognize your hard work with performance-based incentives.
- Comprehensive health & wellness coverage – Your well-being matters.
- Stock options – Be part of our ownership in Amenitiz.
- Vibrant Barcelona office – Central location with fruit, coffee, after-work drinks, and a sunny patio.
- Unforgettable team experiences – From sailing to shows and workshops.
- Get paid whenever you want – Access salary anytime.
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