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customer support saas email support cross-functional collaboration multilingual📋 Description
- Deliver high-quality customer support via chat, phone, and email.
- Guide clients in using Amenitiz, enabling product mastery.
- Build strong relationships to boost loyalty and reduce churn.
- Diagnose and troubleshoot technical issues for quick resolutions.
- Collaborate with Product/Engineering to resolve complex issues.
- Stay updated on features to provide accurate information.
🎯 Requirements
- Native Italian with strong English; professional Spanish/French/Portuguese.
- Previous customer-facing experience (chat/phone/email).
- Strong customer orientation; adapt communication style.
- Excellent organizational skills; proactive problem solving.
- Empathy and active listening to understand needs.
- Ability to work autonomously and collaborate cross-functional.
🎁 Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness coverage.
- Stock options.
- Get paid anytime with salary access.
- Flexible benefits: meals, childcare, transport, training.
- Grow with us in an international team.
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