Related skills
customer service spanish english italian empathy📋 Description
- Deliver high-quality support via chat, phone, and email.
- Guide clients to use Amenitiz, boosting product adoption.
- Build relationships to improve loyalty and reduce churn.
- Diagnose and resolve technical issues promptly.
- Listen with empathy to tailor support.
- Collaborate with Product, Engineering, and Success to resolve issues.
🎯 Requirements
- Native Italian; excellent English and Spanish. French/Portuguese a plus.
- Experience in a customer-facing role (chat, phone, or email) essential.
- Strong customer orientation; adapt communication to tailor experiences.
- Excellent organizational and coordination skills; proactive problem solving.
- Empathy and active listening to understand customer needs.
- Able to work autonomously while collaborating with teams.
🎁 Benefits
- Comprehensive health and wellness coverage.
- Stock options and ownership in Amenitiz.
- Barcelona office perks: daily fruit, coffee, sunny patio.
- Flexible benefits for meals, childcare, transport, and training.
- Growth opportunities in a fast-growing, international team.
- Access to learning resources and a team library.
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