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crm customer support spanish english italian📋 Description
- Deliver high-quality customer support via chat, phone, and email with timely assistance.
- Guide clients in using Amenitiz to become product experts and reduce support needs.
- Build and maintain strong relationships to boost loyalty and reduce churn.
- Diagnose and troubleshoot technical issues for smooth resolutions.
- Listen actively with empathy to provide personalised support.
- Stay up to date with new features to provide accurate information.
🎯 Requirements
- Native Italian speaker; strong English and Spanish; French/Portuguese a plus.
- Prior customer-facing experience (chat/phone/email) essential.
- Strong customer orientation; adaptable communication style.
- Excellent organization and coordination; proactive problem solver.
- Empathy and active listening to understand customer needs.
- Natural problem solver; creative in resolving issues.
🎁 Benefits
- Comprehensive health & wellness coverage
- Stock options and ownership in Amenitiz
- Vibrant Barcelona office with perks
- Unforgettable team experiences and events
- Flexible benefits: meals, childcare, transport, training
- Grow with us — dynamic, international team and growth
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