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french customer service stakeholder management spanish english📋 Description
- Deliver high-quality customer support via chat, phone, and email with timely solutions.
- Guide clients to use Amenitiz, helping them become product experts.
- Build strong customer relationships to boost loyalty and reduce churn.
- Diagnose and troubleshoot issues to ensure fast, smooth resolutions.
- Listen actively with empathy to provide personalized support.
- Apply product knowledge to align needs with Amenitiz’s solutions.
🎯 Requirements
- Native Italian speaker with strong English and Spanish; French or Portuguese a plus.
- Experience in a customer-facing role (chat/phone/email) is essential.
- Strong customer orientation; adapt communication styles for tailored experiences.
- Excellent organizational/coordination skills; proactive problem solving.
- Empathy and active listening to understand needs and address concerns.
- Natural problem solver with a creative mindset to improve processes.
🎁 Benefits
- Comprehensive health & wellness coverage
- Stock options
- A vibrant office in Barcelona
- Unforgettable team experiences
- Flexible benefits
- Grow with us
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