Related skills
communication crm customer service empathy multilingual📋 Description
- Deliver high-quality customer support through chat, phone, and email, ensuring timely assistance.
- Guide clients in using Amenitiz, helping them become product experts.
- Build and maintain relationships to boost loyalty and reduce churn.
- Diagnose and troubleshoot technical issues for efficient resolutions.
- Listen with empathy and adapt to provide personalised support.
- Apply in-depth product knowledge to align needs with Amenitiz solutions.
🎯 Requirements
- Native French speaker; fluent in English; plus one of Spanish/Italian/Portuguese.
- Previous experience in a customer-facing role (chat/phone/email); CRM tools a plus.
- Strong customer orientation; adaptable communication style.
- Excellent organizational and coordination skills; proactive problem solving.
- Empathy and active listening; address concerns effectively.
- Ability to work autonomously while collaborating with teams.
🎁 Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness coverage.
- Stock options and ownership in Amenitiz.
- Vibrant Barcelona office with perks.
- Flexible benefits and salary access anytime.
- Grow with us in an international team.
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