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crm customer success saas multichannel support hospitality tech📋 Description
- Deliver high-quality support via chat, phone, and email.
- Guide clients to use Amenitiz, empower product mastery.
- Build relationships to boost loyalty and reduce churn.
- Diagnose and troubleshoot tech issues for quick resolution.
- Listen with empathy to provide personalized support.
- Stay updated with new features to inform customers.
🎯 Requirements
- Native French with strong English; fluent in Spanish/Italian/Portuguese.
- Experience in customer-facing roles; CRM tools a plus.
- Strong customer orientation with adaptable communication.
- Excellent organizational and coordination skills.
- Empathy and active listening to address concerns.
- Autonomous worker, collaborative with Product/Engineering/CS.
🎁 Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness coverage.
- Stock options.
- Vibrant Barcelona office with perks.
- Get paid whenever you want—salary on demand.
- Grow with an international team and career opportunities.
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