Related skills
communication crm multilingual customersupport productknowledge📋 Description
- Deliver high-quality support via chat, phone, and email.
- Guide clients to use Amenitiz to become product experts.
- Build strong customer relationships to reduce churn.
- Diagnose and troubleshoot technical issues quickly.
- Listen actively with empathy to tailor support.
- Apply product knowledge to align needs with solutions.
🎯 Requirements
- Native French speaker with strong English; fluent in Spanish/Italian/Portuguese.
- Prior customer-facing experience (chat/phone/email); CRM tools a plus.
- Strong customer orientation with adaptable communication.
- Excellent organizational and coordination skills; proactive problem solving.
- Empathy and active listening; address concerns effectively.
- Autonomous yet collaborative with teams.
🎁 Benefits
- Comprehensive health and wellness coverage.
- Stock options.
- Vibrant Barcelona office with fruit, coffee, and sun.
- Unforgettable team experiences and events.
- Flexible benefits for meals, childcare, and transport.
- Grow with an international team and learning opportunities.
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